What if i typed the wrong email address?
Please contact us so we can change your email address. We can change your email, name and address.
- Please notice that address changes to your order can only be done within the first 3-4 hours since you made your order.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the day your card issuer processes the transaction.
What payment methods do you accept?
We accept VISA, Mastercard, Amex, Amazon Pay, Apple Pay and Paypal. We do not accept checks , money order, direct bank transfers, or cash on delivery.
How secure is my online order?
When purchasing with us all your information is SSL-encrypted and sent directly to your credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers by an means.
How do i change or cancel my order?
We reserve the right at any time after receipt of the order to accept or decline any order or any portion of it in our sole discretion, even after the customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a refund to the original method of payment.
- Please note that any orders that have already been packed or shipped cannot be cancelled.
How do i set my shipping address?
Since our website and service are based on English, all the information that you type in is required to be in English. Including punctuation. If certain letters of your address contain Non-English letters, please use the similar English ones instead. For example, you may change letter “ Ё ” to “o”.
Can I change my shipping address after placing an order?
Please be advised that in very rare occasions, we can change your shipping address within the first 3-4 hours of your order. However, any longer than that, your shipping address cannot be revised after the order has been processed or shipped.
When will my order arrive?
In the Domestic United States, all orders will arrive in 2-5 business days. International orders may take longer and will vary based on your location.
* Once the order has shipped, we will email your tracking information within 24 ours of placement.
* We are not responsible for delays caused by customs in countries outside the United States.
* Expedited shipping for US will usually take 2-3 business days to be delivered.
* Standard shipping for US will usually take 3-5 business days to be delivered.
* Expedited shipping for Europe will usually take 15-20 business days to be delivered.
How do I track my order?
We will automatically email your tracking number.
Usually, you will receive tracking information within 24 hours of order placement.
- We also have a special page for tracking your order 24 hours after it has been shipped - click here to check the tracking for your order.
What do I do if I have missing items in my order?
If something is still missing, please contact us immediately and we will make it right.
SHIPPING & CUSTOMS
When will my order be processed?
All orders are handled and shipped from the United States.
All items in stock will be shipped with in 1-2 business days.
Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
Estimated Shipping Time
2-5 business days
15-22 business days
Australia, New Zealand
15-30 business days
Mexico, Central America, South America
15-22 business days
Middle East (UAE, Saudi Arabia)
20-40 business days
IMPORTANT: We are not responsible if a package is not deliverable because of missing, incomplete, or incorrect destination information.
Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us as soon as possible.
For foreign shipments, we are not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
If the order arrives at your country and...
- The customer refuses to accept the package
- Number of attempts is made in the country of destination to deliver the package.
We reserve the right to abandon the package(s) and will not be responsible for any refund.
How much does it cost?
we offer FREE SHIPPING WORLDWIDE.
For giveaway items, the customer will be charged insured shipping & handling which varies depending on location.
Do we ship products internationally?
Yes, We serve as a global provider catering to customers across the world.
If I order multiple products, can they be shipped in the same package?
As long as all orders are placed to the same address, they will arrive in the same package.
I’ve put down the wrong shipping info/size order/variant order! What do I do?
Prevention is this best protocol for this scenario. Please triple check that all information submitted is correct when following the purchasing process. If you do happen to make any error, please contact us as soon as possible and we will try and correct the error.
In the unlikely chance your order is cancelled, we will notify you by email and you will be refunded in full.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars. Buyers OUTSIDE of the United States may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Is my order eligible for free shipping?
Free shipping can be applied to orders that are part of our free shipping promotions excluding discounted, sale, and oversized/overweight products. Your order will be shipped using economy shipping.
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Will shipping be covered for my returns?
For returns caused by defective or missing items, EVLV will provide a shipping label and you will not be charged.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will make it right.
How long is the returns process?
Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit, refunds will be sent to the card-issuing bank within 7-10 business days after the returned item has been processed or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact your bank or card issuer or email us at email@example.com